Terms & Conditions

These Terms and Conditions ("Terms") govern all purchases and use of the website www.smartoffershop.com operated by SmartOfferShop ("we", "us", "our"). They have been drafted in compliance with the EU Consumer Rights Directive 2011/83/EU, the EU Sale of Goods Directive 2019/771/EU, the EU Unfair Contract Terms Directive 93/13/EEC, and applicable national consumer protection law.

SmartOfferShop is a European e-commerce business selling consumer goods online across Europe.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms apply to all consumers ("you"), meaning any natural person acting for purposes outside their trade, business, craft, or profession, as defined under Article 2(1) of Directive 2011/83/EU.

All products displayed on our website are subject to availability. We reserve the right to limit quantities or discontinue products at any time without prior notice.

We take care to display product images, descriptions, and specifications as accurately as possible. However, colours may vary slightly due to screen calibration differences, and product images are for illustrative purposes only.

In the event that a product you have ordered is out of stock or unavailable after your order is confirmed, we will notify you as soon as possible and offer you the choice of a substitute product, a backorder, or a full refund.

All prices displayed on our website are in Euros (€) and include applicable VAT in accordance with EU tax law, unless otherwise stated. Shipping costs are displayed separately at checkout and are not included in the product price.

We reserve the right to change prices at any time. However, the price charged will always be the price shown at the time you placed your order. No price change will affect an order that has already been confirmed.

We accept the following payment methods:

• Credit / Debit Card, Visa, Mastercard, Maestro (processed securely via our payment provider)
• PayPal
• Cash on Delivery (COD), payment in cash upon delivery to the courier

The order process on our website involves the following steps, in compliance with Article 8 of Directive 2011/83/EU:

You are responsible for ensuring all information provided at checkout is accurate and complete. We cannot be held liable for delayed or failed deliveries resulting from incorrect address details.

We ship to 30+ European countries. Orders are typically dispatched within 1–2 business days of order confirmation. A tracking number will be emailed to you upon dispatch.

Estimated delivery times vary by destination. These are estimates only, we cannot guarantee exact delivery dates, as these depend on the carrier and customs processes for non-EU destinations.

Risk of loss or damage to the goods passes to you upon physical delivery. If the carrier is unable to deliver your parcel, it will be held at a collection point and you will be notified.

For full details on shipping zones, costs, and delivery times, please refer to our Shipping Information page.

In accordance with Articles 9–16 of Directive 2011/83/EU, you have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 days from the day you (or a third party indicated by you) physically received the goods. For orders containing multiple items dispatched separately, the period begins from receipt of the last item.

How to exercise your right of withdrawal: Notify us before the 14-day period expires by:

• Sending an email to support@smartoffershop.com with your order number and a clear statement of your decision to withdraw
• Using the standard withdrawal form available on our Return Policy page

You must return the goods to us within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the goods unless we agree otherwise.

We will reimburse all payments received from you, including standard delivery costs (but not additional costs for non-standard delivery), without undue delay and no later than 14 days from the day we receive the returned goods or proof of return, whichever is earlier. Reimbursement will be made using the same payment method as your original transaction, unless you expressly agree otherwise.

Items returned under the right of withdrawal must be in their original condition, unused, undamaged, and where possible in original packaging. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For defective or incorrect items, we will cover the cost of return shipping and issue a full refund or replacement at your choice. Please contact us within 48 hours of receiving a damaged or incorrect order and include photographs of the issue.

Refunds are processed within 14 days of receiving the returned goods, using the original payment method.

For full return procedures, conditions, and the model withdrawal form, please visit our Return Policy page.

All products sold by SmartOfferShop are covered by the EU legal guarantee of conformity under Directive 2019/771/EU (Sale of Goods), implemented in national law across all EU Member States.

Where Cash on Delivery is selected as the payment method, you agree to pay the full order amount, including shipping costs, in cash directly to the courier at the time of delivery.

• Please have the exact amount ready, couriers may not carry change
• If you are unavailable at the time of delivery, the courier will attempt redelivery or leave the parcel at a designated collection point
• If the parcel is not collected within the carrier's holding period, it will be returned to us

You may use our website only for lawful purposes and in accordance with these Terms. You must not:

• Use our website in any way that violates applicable local, national, or international law or regulation
• Submit false, misleading, or fraudulent orders or information
• Attempt to gain unauthorised access to our website, servers, or databases
• Engage in any data scraping, crawling, or automated data collection without our written consent
• Transmit any unsolicited commercial communications (spam)
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use our website for any commercial resale or arbitrage purpose without our express written consent

Breach of this clause may result in immediate termination of your account and, where relevant, referral to law enforcement authorities.

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, icons, and software, is the property of SmartOfferShop or our content suppliers and is protected by EU and international copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal, non-commercial purposes only. You may not reproduce, republish, distribute, sell, or sublicense any content from this website without our express written permission.

To the maximum extent permitted by applicable law, SmartOfferShop shall not be liable for:

• Indirect, incidental, special, or consequential damages arising from the use of our website or products
• Losses arising from events outside our reasonable control (force majeure), including natural disasters, strikes, government actions, or carrier delays
• Temporary unavailability of our website due to maintenance, technical failure, or third-party disruption
• Any inaccuracies in product descriptions provided by third-party manufacturers

These Terms are governed by and construed in accordance with EU consumer law and applicable national law. As a consumer in the EU, you benefit from the mandatory consumer protection provisions of your country of residence, regardless of any governing law clause.

Online Dispute Resolution: The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes between consumers and traders. You can access it at:

We are willing to participate in alternative dispute resolution (ADR) proceedings. Before escalating to a formal dispute, we encourage you to contact our support team, we resolve the vast majority of issues directly and promptly.

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon publication on our website. We will display the "Last updated" date at the top of this page whenever changes are made.

For material changes, we will provide reasonable notice to registered customers by email. Your continued use of our website after changes are published constitutes acceptance of the updated Terms.

Orders already placed and confirmed at the time of a change are governed by the Terms in force at the time of the order.

For any questions about these Terms, your order, or your consumer rights, please contact us: